Alternative dispute resolution for consumer disputes (Directive 2013/11/EU)
INTRODUCTIONDirective 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) («Directive») is the natural evolution of 98/257/EC Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible…