Arbitration

Arbitration is an alternative to judicial proceedings when a dispute arises between two contracting parties regarding the performance of obligations or exercise of rights in the context of their contractual relationship. An arbitrator is appointed to solve the dispute.

Conciliation

Conciliation is a type of Alternative Dispute Resolution procedure whereby the parties come together in order to settle their disputes through an agreement. A third party called the “conciliator” is appointed who is neutral and helps the parties find common grounds in order to settle their disputes.

Mediation

Mediation is defined as a structured process, however named or referred to, whereby two or more parties to a dispute attempt by themselves, on a voluntary basis, to reach an agreement on the settlement of their dispute with the assistance of a natural person called the “Mediator”.

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Traders

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Mediation

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Disputes

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How it Works

The operation of the Center is based on Rules based on international standards. We resolve all disputes including banking, civil, commercial and consumer between any party with the methods of mediation, conciliation and arbitration

Reasons to Choose the Cyprus Center for Alternative Dispute Resolution

Funded

It is Funded by the European Union (Consumer Programme 2014-2020).

Entrusts ADR

Entrusts ADR to well-trained individuals who possess the relevant Experience and Knowledge.

Covers ALL consumer contracts

First to cover ALL consumer contracts for goods and services except telecommunications and postal services.

Supported by individuals

Supported by individuals who have years of academic and practical experience in Consumer related matters.

Competitive Fees

Disputes we Resolve

What did our Trainees say about our Programmes?

Natural Persons Responsible for Alternative Dispute Resolution

Our Center has over 350 natural persons who are responsible for the alternative dispute resolution of disputes through the methods of mediation, conciliation and arbitration. A lot of them have trained as Mediators with our Center.

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First ADR Body covering all Consumer Disputes
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We have trained over 375 Mediators and Arbitrators
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Fastest in solving Disputes
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Submit a dispute any hour any day

Benefits of Alternative Dispute Resolution

ADR procedures

ADR procedures are faster than those of the courts and their costs are lower.
ADR procedures are usually conducted and completed privately and confidentially, without any damage to the reputation of a trader’s business (for example through adverse publicity).
ADR processes are more flexible both in terms of outcome as well as with the procedure followed which does not need to abide by strict procedural guidelines. It is still possible to achieve a fairer outcome for the parties which could not be achieved in a court. This is because the court generally decides a case on a win or lose basis – ADR aims at keeping both parties happy by letting parties reach a mutually acceptable and beneficial outcome.
ADR procedures are friendlier and avoid direct conflicts between parties as compared to those of the Courts.

We are pioneers in online Dispute Resolution

A Trader and the ADR Specialist can apply easily to become members of our Center. Anyone can submit a complaint speedily through the website. The Center informs the other party immediately so as to minimize delays.

We cover all types of Disputes

We cover all types of disputes except for telecommunications and postal services which are handled under legislation by OCECPR.

We are the fastest and most affordable

Our dispute resolution procedures are the fastest and the cheapest on the market today for both Traders and Consumers.

We cover the whole of Cyprus

We cover all Districts of Cyprus for easier and better access to ADR Services.

We cover domestic and cross-border disputes

The services we provide cover both domestic and cross-border disputes.

Impartiality is guaranteed

We guarantee neutrality, impartiality and independence of procedures since we do not represent the interests of anybody.

OUR MAIN OFFICE

Kyriakou Matsi 16, Eagle House, 8th Floor, 1082, Nicosia, Cyprus

PHONE NUMBER

+357 22 519741

FAX

+357 22 318214